Return & Refund Policy

⏳ Return Window

You may request a return within 30 days of receiving your order.

📦 Return Eligibility

  • Items must be unused and in their original packaging.

  • Items must not be worn, damaged, or altered.

  • Final sale items cannot be returned.

💬 How to Request a Return

Email us at contact@urbansol.store with your order number and the item you want to return.

🔁 Exchanges

We do not offer direct exchanges.
You may return an item and place a new order.

💳 Refunds

Refunds are issued to the original payment method once your return is approved and processed.
Refunds may take 5–10 business days to appear depending on your bank or payment provider.

🚫 Non-Returnable Items

  • Gift cards

  • Final sale items

  • Used or worn jewelry

❓ Need Help?

Contact us anytime at contact@urbansol.store.
We typically respond within 12–24 hours.